Join our Team!
Emerald City Comics has been wowing Guests with the latest comics, books, games, toys, and collectibles since 1989! As a growing pop-culture superstore, we're always looking for friendly, honest, helpful, and enthusiastic Team Members – like you!
If you're interested in joining our team, please fill out an application. If you applied more than a few months ago, feel free to apply again. For any issues with the online application, email chad@emeraldcitycomics.com with your details, answers to application questions, and a resume.
Position: Guest Service Specialist
We are typically seeking full-time Team Members (30-40 hours/week) with flexibility, including nights and weekends.
Core Responsibilities:
- Assist Guests at the register, completing sales efficiently.
- Help Guests on the sales floor by recommending and locating merchandise.
- Complete daily tasks such as checking inventory, stocking shelves, cleaning, and maintenance (requires lifting boxes up to 50 pounds a few times per week and using standard ladders for some tasks).
- Address Guest service issues and provide solutions.
- Perform register tasks like preparing collector supplies, labeling merchandise, and updating the point-of-sale system.
- Answer phone lines while covering the floor.
- Support Leadership and Merchants with various small tasks and projects.
- Other duties as assigned.
Key Traits:
- Engage with all EC Guests, making them feel welcome and exceeding their expectations.
- Identify Guests' interests and recommend relevant products, services, and events.
- Work flexibly with others and handle multiple tasks at once.
- Communicate effectively, both verbally and in writing.
- Maintain professionalism and timeliness, handling tasks with accuracy and responsibility.
- Preferred: Two or more years of retail/customer service experience and strong knowledge of comics, books, toys, and games.
Our Core Values:
- Friendliness: We offer goodwill, warmth, and kindness.
- Honesty: We are fair and straightforward.
- Helpfulness: We assist others, ensuring a great experience.
- Enthusiasm: We display a passion for what we sell and for serving others.
Why Work at Emerald City Comics?
Emerald City has grown from two smaller stores into a single superstore while maintaining its friendly atmosphere. We value our Guests and Team Members, providing growth opportunities for those who excel. Our strategy prepares us for competitive challenges, ensuring job retention and promotion potential.
We offer a fun, challenging work environment surrounded by items and concepts you love, making it easy to engage with Guests and your work. You'll receive advanced training and opportunities to familiarize yourself with our products, potentially building a career in the comics and gaming industry.
Benefits & Perks:
- Enjoy a free lunch on your first day!
- Receive a 35% discount on new comics, regular back issues, books, graphic novels, sodas, and snacks; and 25% off everything else!
- Borrow comics and books!
- Accrue Paid Time Off (PTO) for vacation, personal, or sick time, which increases every 5 years!
- Paid holiday closures or 6 hours of PTO if not scheduled that day!
- Potential for annual bonuses if the store is profitable!
- Participate in our retirement savings program with EC matching up to 3% of your pay!
Emerald City Comics aims to be the best part of every Guest's day – join us in making that happen!